Privacy Policy
Effective Date: 27 September 2026
Welcome to Ekhonix. Your privacy and trust are important to us. This Privacy Policy explains how Ekhonix collects, uses, stores, protects, and handles your personal information when you visit our website, place an order, contact us, or use our services.
By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit or use Ekhonix, we may collect information that is necessary to provide our services, process your orders, communicate with you, and improve your shopping experience.
This may include:
Personal Information
- Full name
- Mobile/phone number
- Delivery and billing address
- Email address, where provided
- Order and purchase information
- Information you provide when contacting our customer support
Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Operating system
- Website pages visited
- Date and time of visits
- Referring website or source
We may use cookies and similar technologies to improve website functionality, understand website usage, and support marketing and advertising activities.
2. How We Use Your Information
We may use your information for legitimate business purposes, including:
- Processing and delivering your orders
- Confirming orders and contacting you regarding your purchase
- Providing customer support
- Handling returns, exchanges, refunds, and complaints
- Improving our products, website, and services
- Personalizing your shopping experience
- Preventing fraud, misuse, or unauthorized activity
- Sending service-related communications
- Sending promotional offers or marketing communications where permitted
- Measuring and improving the performance of our website and advertising campaigns
- Complying with applicable legal and regulatory requirements
We will use personal information for the purposes for which it was collected or for other purposes permitted by applicable law.
3. Order and Delivery Information
To complete an order, we may need to share necessary information with trusted service providers such as courier or delivery companies.
Only information reasonably necessary to complete the delivery or provide the requested service will be shared.
4. Payment Information
Where online payment facilities are available, payments may be processed through third-party payment service providers.
Ekhonix does not intend to store complete debit/credit card information on its own systems unless specifically required and lawfully permitted.
Customers should review the privacy and security policies of the relevant payment provider when making online payments.
5. Cookies and Tracking Technologies
Ekhonix may use cookies, pixels, analytics tools, and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand customer behaviour and website usage
- Measure advertising performance
- Improve products and services
- Support relevant marketing and remarketing activities
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.
6. Marketing Communications
With appropriate permission or where otherwise permitted by applicable law, Ekhonix may send customers promotional information about:
- New products
- Special offers
- Discounts
- Campaigns
- Seasonal promotions
Customers may request to stop receiving promotional communications at any time.
However, we may continue to send essential service communications relating to orders, deliveries, payments, returns, refunds, or other transactions.
7. Sharing of Personal Information
Ekhonix does not sell customers' personal information as a commercial product.
We may share necessary information with trusted third parties when required to operate our business, including:
- Courier and delivery partners
- Payment service providers
- Website hosting and technology service providers
- Analytics and marketing service providers
- Customer support/service providers
- Government authorities or law-enforcement agencies where legally required
Third parties receiving personal information are expected to handle it appropriately and only for legitimate purposes connected with the service being provided.
8. Data Security
We take reasonable technical and organizational measures to protect customer information against:
- Unauthorized access
- Unauthorized disclosure
- Loss or destruction
- Misuse
- Alteration
- Other security risks
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If a data security incident occurs, Ekhonix will take appropriate steps in accordance with applicable law and our internal procedures.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and maintaining order records
- Customer service
- Returns and refunds
- Accounting and business records
- Legal and regulatory requirements
- Fraud prevention and dispute resolution
When information is no longer required for legitimate purposes, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.
10. Customer Privacy Rights
Subject to applicable law and relevant conditions, customers may have rights regarding their personal information, including the right to:
- Know how their personal information is being used
- Request access to relevant personal information
- Request correction of inaccurate information
- Request deletion or restriction where applicable
- Withdraw consent where processing is based on consent
- Raise concerns or complaints regarding the handling of personal information
To exercise a privacy-related right, please contact Ekhonix using the contact information provided below.
11. Children's Privacy
Ekhonix does not knowingly collect personal information from children for independent online purchasing without appropriate involvement or consent of a parent or lawful representative where required by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
12. Third-Party Websites and Services
Our website may contain links, integrations, or services provided by third parties.
Ekhonix is not responsible for the privacy practices, security, or content of third-party websites or services.
Customers should review the privacy policies of third-party services before providing information to them.
13. Changes to This Privacy Policy
Ekhonix may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.
When we make significant changes, we may update the effective date displayed at the top of this page.
Customers are encouraged to review this page periodically.
14. Contact Us
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact Ekhonix.
Ekhonix
Website: www.ekhonix.com
Customer Support: Please use the contact information provided on our website.
We will make reasonable efforts to respond to privacy-related requests and concerns appropriately.
Our Privacy Commitment
At Ekhonix, we understand that providing your personal information requires trust.
We collect only information that is reasonably needed to serve you, use it responsibly, and take reasonable measures to protect it.
Your trust matters to us.